Public website and booking use
These terms cover browsing the website, using public pages, sending inquiries, and booking a call.
Effective April 27, 2026
Website Terms
These terms apply to public website browsing, inquiries, and booking activity for Ottawa Automates. They are not the full contract for paid automation work. Paid services require a separate signed agreement, statement of work, or written engagement document.
What These Terms Cover
Paid work needs a separate agreement
Paid automation services start only under a signed agreement, statement of work, proposal, or other written engagement document accepted by both sides.
Your signed project terms apply to paid work
If project documents conflict with these website terms, the signed project documents control the paid work, pricing, deliverables, ownership transfer, support window, and any guarantee conditions.
How The Guarantee Works
The guarantee applies only to a signed paid project with a defined scope. Your project terms explain the refund conditions, any remedial work, the launch window, the measurement method, client cooperation requirements, and ownership handoff.
What the published guarantee says
The guarantee published on this site is: if the scoped build does not save at least 5 hours per week in the measured workflow within 30 days of launch, the scoped build fee paid is refunded and the client keeps the delivered build.
No unlimited work promise
The public website does not promise unlimited revisions, open-ended support, extra systems, or labour outside the written engagement scope.
If the guarantee is not met, we fix it first, then refund
If the scoped build does not meet the 5-hour guarantee, Ottawa Automates first offers to fix it within the scoped workflow at no extra charge. If it still does not meet the goal, the scoped build fee paid is refunded and you keep the delivered build. Measurement, cooperation, and remedy details are set out in the signed engagement terms.
The signed agreement decides any refund or remedy
Any refund, remedial work, support window, client cooperation duty, or ownership handoff applies only as stated in the signed agreement or statement of work.
Free Builds And Founding 20
The First 5 and Founding 20 launch offers are not open-ended promotions. Eligibility, pricing, proof rights, sensitive-data limits, and any guarantee remedy stay inside written project terms before work starts.
Approved-fit clients only
The First 5 free-build program and Founding 20 pricing apply only to an approved-fit client project: one named workflow Ottawa Automates confirms in writing fits the current scope, tool, timing, and data-risk limits before work starts.
First 5 free builds stay capacity-limited
The First 5 covers up to the first 5 approved-fit clients accepted at Ottawa Automates' discretion, subject to availability. The free build covers the scoped workflow build only, has a stated value cap in the signed project terms, excludes software, messaging, telephony, data-cleanup, migration, and other third-party costs, and has no cash alternative.
Founding 20 pricing has a defined first-build scope
Founding 20 pricing applies to clients 6 through 20 after the First 5 are counted. The launch rate covers only the client's first approved workflow build. Later work, extra workflows, support, change orders, and larger builds are scoped and priced separately in written project terms.
Paid-build guarantee follows the signed measurement process
For paid builds, the 5-Hour Launch Guarantee depends on the measured workflow, baseline worksheet, recorded launch date, 30 days of launch measurement, client cooperation, evidence, exclusions, refund timing, and any single allowed adjustment pass stated in the signed engagement terms.
Free builds use a limited adjustment remedy instead of a refund
A First 5 free build has no money-back remedy because no build fee is paid. If the scoped free build misses the agreed launch target, the signed terms may allow one bounded adjustment pass, then the project is either accepted as adjusted or closed without any cash alternative.
Case-study rights and sensitive-data limits are written down
Free and discounted client projects use written terms for case studies, testimonials, reference calls, confidentiality, quote approval, and anonymized metrics. Health, legal, accounting, financial, payroll, payment-card, and other sensitive or regulated data must not be submitted until the parties agree in writing on the handling path.
Regulated-data limits before work starts
Do not put confidential, health, legal, financial, accounting, or sensitive client, customer, or patient details into a booking form or initial free-call request. Data handling, access, AI tool use, and human-review limits are confirmed in writing before paid work starts.
Use Of The Website
Acceptable use
Do not misuse the website, interfere with its security, submit harmful code, impersonate another person, scrape content at scale, or use the site for unlawful, misleading, or abusive activity.
Website content ownership
Ottawa Automates owns or licenses the text, layout, design, graphics, marks, and other public website content. You may view it for ordinary business evaluation, but you may not copy or reuse it as your own.
Third-party tools and links
The website may link to or embed booking, analytics, email, payment, video, hosting, AI, or other third-party tools. Those services are controlled by their own operators and terms.
Website information only
Website content is general information, not legal, financial, security, accounting, or professional advice. Ottawa Automates does not guarantee that public examples fit your systems without a scoped review.
Limits on website-use liability
To the extent allowed by law, Ottawa Automates is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from public website use.
Governing law
Ontario law and applicable Canadian federal law apply to these website terms. Ontario courts have jurisdiction unless the law requires a different forum.
Contact
Questions about these website terms can be sent to the public Ottawa Automates contact channels listed on the website.
Client-Controlled Access
Client-controlled access for safer launches
For paid client projects, Ottawa Automates asks clients to approve access scopes, use temporary least-privilege permissions where practical, and sign off before go-live. Ottawa Automates remains accountable for its scoped work, confidentiality, and reasonable care.
Availability And Changes
Ottawa Automates may update, suspend, or remove website pages, booking links, third-party embeds, public examples, or public offer text at any time. Continued public-site use after a posted update means you accept the updated website terms. This does not change a signed paid project agreement unless that agreement says so.
Legal Basis
These terms are written for public website use and paid-service marketing in Ontario. Ontario consumer protection law restricts false, misleading, deceptive, and unfair marketplace representations, and some legal rights may apply even when website terms say otherwise.
Contact
Questions about these website terms can be sent to [email protected] or (613) 422-2255.